Terms of Service - Graduate Support Sessions

Terms of Service - Graduate Support Sessions

By purchasing and paying for our Graduate Support Sessions, you agree to the following Terms of Service:

1. Graduate Support Sessions - Qualification

• This service is exclusively available to Take-It-Off Workshop Graduates.
  (formerly Movers & Shapers Workshop Graduates.(

2. Graduate Support Sessions - Purchase Confirmation and Appointment Booking

• Appointment times will only be confirmed upon receipt of full payment and clearance of funds into our designated bank account. Provisional bookings are not offered.

3. Graduate Support Sessions - Cancellations and Refunds

• Cancellation requests must be submitted in writing via a support ticket through our website's help desk. WhatsApp and verbal cancellations will not be accepted.
• Refunds (full payment less a R75 admin fee) will be granted if the written cancellation request is received within 24 hours of the order date. The refund will be processed via EFT to your bank account within 2 business days of the cancellation being accepted.
• No refunds will be issued for coaching services cancelled after 24 hours from the order date.
• If you purchase a coaching session and do not meet the qualification criteria, you will be refunded the full payment less the R75 admin fee.

4. Graduate Support Sessions - Transfers

• Orders are non-resellable.
• Orders may be transferred to another individual (the transferee) who has completed the Take-It-Off Workshop.
• Transfer requests must be submitted in writing via our support ticket system and include the following information for the new Graduate Support Sessions transferee:
  • First and Last Name
  • Email Address
  • Cell Phone Number
  • Take-It-Off Workshop Order Number
• The original buyer is responsible for the accuracy of this information.
• The transferee agrees to these Terms of Service.

5. Graduate Support Sessions - No Cash Redemptions

• Graduate Support Sessions orders cannot be redeemed for cash.

6. Graduate Support Sessions - Cancellation by Supplier

• If the Graduate Support Sessions order is cancelled by the supplier, a full refund will be issued to the original purchaser.

7. Graduate Support Sessions - Refund Processing

• All refunds will be processed via Electronic Funds Transfer (EFT) to the original payment source within one (1) week of the cancellation or refund approval.

8. Graduate Support Sessions - No-Show Policy

• No refunds will be issued for missed appointments, regardless of the reason.

9. Graduate Support Sessions - Force Majeure

• No refunds will be issued if the coaching service cannot be held due to unforeseen and unavoidable circumstances beyond our control, including but not limited to: strikes, severe weather, power outages, war, acts of terrorism, civil unrest, or government restrictions. In such cases, we will make every effort to reschedule the service. Attendees unable to attend the rescheduled date will not be entitled to a refund.

10. Graduate Support Sessions - Early Departure

• No partial refunds will be given to attendees who leave the coaching session before it ends.

11. Graduate Support Sessions - Code of Conduct

• Attendees must conduct themselves respectfully and civilly towards the coach. Any attendee who causes or incites violence will be forcibly removed and will not be eligible for a refund. Attendees must not be under the influence of harmful substances.

12. Graduate Support Sessions - Restrictions

• Children and pets are not permitted during coaching sessions. Recording (audio or video) is prohibited without the supplier's express written consent.

13. Graduate Support Sessions - Consumer Protection Act Compliance (South Africa)

• These terms and conditions are intended to comply with the South African Consumer Protection Act (CPA) No. 68 of 2008. In the event of any conflict, the provisions of the CPA will prevail. The R75 admin fee is a reasonable charge for processing qualifying refunds and is not a penalty. The transfer option is provided to accommodate changes in circumstances and avoid unfair restrictions. A full refund will be issued if the supplier cancels the session, protecting consumers from financial loss due to events outside their control.

14. Graduate Support Sessions - Dispute Resolution

• By purchasing one or more Graduate Support Sessions, you agree to these terms and conditions. We will not enter into correspondence regarding disputes over these terms. If a dispute arises, you have the right to refer the matter to the National Consumer Commission (NCC) or the Consumer Tribunal.

15. Graduate Support Sessions - Acceptance of Terms

• By purchasing and paying for a Graduate Support Session, you acknowledge and agree to these Terms of Service.